Refund policy

Thank you for shopping at HELAN. We want you to love your new bag! If you are not entirely satisfied with your purchase, we are here to help.

1. Returns Eligibility

  • Timeframe: You have 14 days from the date you received your item to request a return.

  • Condition: To be eligible for a return, your bag must be unused, in the same condition that you received it, and in its original packaging with all tags attached.

2. Non-Returnable Items

Certain types of items cannot be returned:

  • Gift cards

  • Items marked as final sale or clearance

  • Custom or personalized orders

3. Refunds

Once we receive your item and inspect its condition, we will notify you of the status of your refund.

  • If your return is approved, we will initiate a refund to your original method of payment.

  • Shipping costs are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange your bag for the same item, contact us at our email address below.

5. Shipping Returns

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable.

Contact Us

If you have any questions on how to return your item to us, please reach out through the following contact details:

  • Store Name: HELAN

  • Phone: 03004956520

  • Email: helanstore1@gmail.com

Address: Alipurchattah, Gujranwala, Pakistan