Shipping policy

Thank you for shopping at HELAN. We are dedicated to delivering your bags safely and efficiently. Please review our shipping policy to understand how orders are processed and shipped.

1. Order Processing Time

• All orders are typically processed within 1 to 3 business days (Monday through Saturday).

• Orders are not shipped or delivered on Sundays or local public holidays.

2. Shipping Rates & Delivery Estimates

• Domestic Shipping (Pakistan): We ship across Pakistan, including local delivery to Gujranwala and surrounding areas.

• Delivery Time: Standard delivery usually takes 3 to 5 business days from the dispatch date, depending on your exact location.

• Shipping Charges: Shipping fees are calculated at checkout based on your delivery address and the weight of your order.

3. Order Tracking

• Once your bag has been packed and dispatched, you will receive a confirmation message or email containing your tracking information so you can monitor your shipment's progress.

4. Delayed or Lost Shipments

• HELAN is not responsible for shipping delays caused by courier services, customs clearance, or unforeseen weather conditions.

• If your package has not arrived within the estimated delivery window, please reach out to us so we can investigate with the courier.

Contact Us

If you have any questions regarding your shipment, please feel free to contact us:

• Store Name: HELAN

• Phone: 03004956520

• Email: helanstore2gmail.com

Address: Alipurchattah, Gujranwala, Pakistan